Terms and Conditions, Registration, Refunds and Cancellation
Billing & Payment Terms
Prices for all services and events on this website are in New Zealand Dollars & include GST of 15%. All prices are subject to change without notice.
Payments are accepted by credit card or internet banking. For credit card and internet banking purchases, your attendance will not be confirmed until payment has been received. Through making an online payment for our services you are accepting our terms and conditions.
Approved organisations may also choose to pay by invoice. When choosing to be invoiced, payments are due in accordance with our normal business terms and conditions as you would be subject to on an invoice, which are agreed to when applying for an account. To request approval for your organisation to pay by invoice, please contact us:
Choose your option when completing the registration.
Credit card registrations: Payment online is by debit or credit card (VISA or Mastercard).
When hitting the “Complete Booking” button, you will receive an automated email confirming your registration and you will also be a sent in a separate email a Tax Invoice showing your booking as being paid in full by credit card.
If you require an invoice (rather than paying by credit card) you will need to supply:
- The full name and postal address required to appear on the invoice.
- The contact name and email of the person(s) responsible for authorising this expense and approving payment.
- Any purchase order references required on vendor invoices.
What happens if you have to cancel?
We know that sometimes your plans can change for many different reasons. Should you be unable to attend, a substitute participant is welcome to attend at no extra cost. If you need to cancel your registration, please be aware of the following:
Up to seven days prior to the event you will be provided a refund of your registration cost, less a $20 incl GST per participant service charge.
If you cancel within seven days of the event, you are not eligible to receive a refund. Please note: should your registration not be paid by the time of the event; you are still liable to make the payment. Unpaid accounts may be passed over to our debt collection agency and additional costs may be incurred.
Training is cancellable by Altogether Autism with three days’ notice if a minimum number of attendees is not met and full refunds will be provided.
Please note: Altogether Autism reserves the right to make any amendments that we may deem to be in the best interest of the training. This is very unlikely, and we will notify you as soon as possible should this occur.